Terms & Conditions

Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to The Cornish Jewellery Collection.

We reserve the right to amend these terms & conditions in compliance with current UK & EU law.
These terms do not affect your statutory rights.

SALE OF PRODUCTS
No order you place shall be deemed to be accepted by us until we have received payment from you.
You must ensure that the terms of your order, including the address for delivery, are complete and accurate.
All prices for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received payment from you and issued acknowledgement of your order. Products given on this website may be altered or withdrawn by us at any time.
We shall endeavour to ensure that all orders are met. We do not, however, guarantee the availability of any product at any time. 
You acknowledge that sometimes products may be withdrawn or discontinued. We shall make every effort to update the website at all times, and keep you informed by email. Once an order has been placed by you and accepted by us you have the right to cancel the order within seven days.                                                                                                                                                                                                                Please note that due to manufacturing processes we cannot guarantee colour continuity and colour fastness unless otherwise stated. Due to the nature of handmade products, slight differences in shape/form are possible. Whilst every effort is made to represent product colours, it is possible that the images shown may vary slightly from the actual product. Variations in computer monitors as well as the browser used, etc. are beyond our control. Product images are not to scale.

DELIVERY
Delivery costs are clearly displayed before finalising your order. We may changes these from time to time as and when Royal Mail increases their prices. Delivery of the products shall take place at the delivery address contained in your order. We use Royal Mail for most orders and a courier service for orders above £75 or exceptionally heavy items.

PRICE AND PAYMENT
Unless otherwise agreed between you and us, the price for the products shall be the price advertised upon your login on the website as published on the date of the order. The price for the products shall be inclusive of VAT at 17.5%. Postage and packaging is added to the value of your order at checkout.

RETURNS AND REFUND POLICY
In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery.
In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.
Faulty or damaged goods will be replaced or refunded (including postage).
Goods must be returned in original condition.

Please report non delivery or shortages, in writing, within fourteen days of placing order. 
If you wish to return any items, please contact us first.